Items ordered at orchardclothing.co.uk must be sent to a UK address.

Although we try to keep every product line in stock in our warehouse, we can occasionally run out if we have unusually high demand within a short space of time. In order to keep our prices low, we usually ship your order once it is completed.

Once your order has been shipped, we will notify you by email. In the event that your parcel has not arrived within 5 working days from despatch, please contact us on 0845 271 1950 and we will begin our missing parcels procedure.

Returns Instructions

If for any reason you are unhappy with an item that you have purchased from us, you can return it to us in its original condition within 28 days of delivery for a full refund.

If you require a replacement item, we suggest that you make a separate order online since this will ensure the fastest delivery time.

To enable us to handle your return as quickly as possible, please follow the simple instructions below:

 Return the item along with the delivery slip giving the reason for the return. If you do not have the original delivery slip, please send us a note detailing the reason for the return and include your order number. Please also include your email address.

Orchard clothing

We will notify you via e-mail when we have processed your return and refunded your money. This may take up to one week.

DISCLAMER ON CONTENT
Whilst we have taken all reasonable steps to ensure the accuracy and completeness of the information on this Website, we will not be held responsible regarding the accuracy or completeness of the content of this Website.

PAYMENT
We accept all major credit and debit card payments via Protx secure online card processing service (now known as Sage Pay). We also accept payment via the telephone for credit and debit cards. Personal and company cheques are also accepted in the name of Orchard Clothing. Please note that no order will be dispatched for shipping until it is paid for in full.